FAQs

Are there any additional Booking fees or Service fees?

No, www.getlostinn.com does not charge any additional fees. Each cabin owner sets their own rates. You will still be charged a cleaning fee, as well as the required occupancy taxes for San Bernardino County, but there is no "Service Fee" from www.getlostinn.com 

From whom do I rent a cabin?

We work directly with cabin owners. You make payment directly on the website. The Get Lost Inn Vacation Rentals website helps facilitate this process.

What payment options are there?

We can take payments via PayPal or credit cards.

What is the cancellation policy?

Cancellation policies are set by each individual cabin owner. Typically, 50% is due at booking and 50% due within 30 days of your stay. Most cabin owners have a policy that 50% is refunded if a cancellation is more than 30 days from your arrival date. Check with each listing for more details.

When packing, what supplies are already at the cabin?

You can view the listing page for each individual cabin for details, but in general, all our cabins provide: linens, pots/pans/dishes, towels, soap/shampoo/soap, and cleaning supplies. A few days before your trip you will also receive a detailed message with packing suggestions, wifi details, and locbox codes.     

Can I leave a review?

Yes! We encourage all guests to leave a review of your stay. A review option is available upon checkout on your last day of the visit.

Does Get Lost Inn Vacation Rentals have any social media?

Absolutely! We have a robust presence on Facebook, Instagram, Pinterest, and Twitter. Use hashtag #GetLostInn to tag us during your mountain vacation.

Can I use Airbnb instead?

Sure! We also have all our cabins available to book on Airbnb HERE.

What is your policy on animals and pets?

We recognize that many people have additional family members who walk on four legs. Most cabins allow pets, with an additional pet fee. Guests are responsible for any damage to the property caused by their pet.

Trained service animals are allowed in most cabins as well. Guests are still responsible for any damage to the property caused by a service animal. Certified, trained service animals will not be charged a pet fee.

Emotional Support Animals (ESAs) are still required to pay the pet fee, as they are not certified, trained service animals.

Due to severe allergies for some cabin owners and their families, they have a strict no animal policy. To accommodate guests with a pet, service animal, or ESA we would like to offer the many other cabins available on the www.getlostinn.com site. This will ensure you have a memorable experience while visiting the San Bernardino Mountains and allow you to bring the animal.

I own a cabin. Can I list it here?

Possibly. We are always looking for new cabin owners to join the Get Lost Inn family of rentals. Please visit HERE for more information or send us an EMAIL HERE.